Shipping and Returns:
Currently we are ONLY shipping to the USA. We DO NOT ship internationally.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We suggest to ship by USPS.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For USA only - Customer must pay the return shipping costs. You may return any new and unused item. The item must be in good condition and unopened within 14 days of delivery for a full refund. Most returns are going to be for the cost of the item minus shipping. If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay for that cost. You will need an RMA # (Return Merchandise Authorization Number) to return all items. Please write your RMA on the outside of your package. NO RETURNS, refunds or exchanges for clearance items ALL SALES ARE FINAL.
International order: NO RETURNS, refunds or exchanges. International Orders are FINAL.
To Request RMA:
1.) To request a return of one or more items in an order, login to your account and navigate to My Account.
2.) Navigate to the Completed Orders section and click on the Return Item(s) button
3.) In the next screen select the products you want to return using the Qty. to Return drop down boxes, choose the Return Reason. The Return Action and Comments are optional fields. Click on Submit Return Request.
** You should expect to receive your refund within four weeks of shipping your package to MayaWear. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Contact: If you need to return any items please contact us at: firstname.lastname@example.org
Please sign-up for our newsletter. Notes from Maya